Terms of service

Terms of Service

Effective Date: September 2026

Welcome to Touchwood Furniture. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing or using our website, or placing an order through our website, you agree to these Terms of Service.

1. About Us

This website is operated by Touchwood Furniture.

Showroom Address:
Wayanad Road, East Nadakkavu, Kozhikode, Kerala, India

Phone: 0495 2767788 / 9744755766

Throughout these Terms, "Touchwood Furniture", "we", "us", and "our" refer to Touchwood Furniture.

"Customer", "you", and "your" refer to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for any fraudulent or unlawful activity.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, distribute, or commercially exploit website content without our permission.
Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe it is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours, prices, and other product information displayed on our website are accurate.

However, minor variations may occur, particularly in:

Colour and appearance due to lighting, photography, and individual screen settings;
Natural or manufactured material patterns and finishes;
Measurements due to manufacturing tolerances; and
Product appearance or finish between different production batches.

Such minor variations do not necessarily constitute a defect.

Where a product has specific material, warranty, assembly, or other conditions, those details will be stated on the relevant product page.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until your order is confirmed.

If a product becomes unavailable after an order is placed, we will contact you and may offer an alternative product, revised delivery arrangement, or refund, as applicable.

5. Prices and Taxes

Prices displayed on the website are as stated on the relevant product page at the time of purchase.

Where applicable, taxes, delivery charges, installation charges, or other additional charges will be displayed or communicated before the order is confirmed.

We reserve the right to change product prices at any time. Such changes will not affect an order that has already been confirmed, except where required to correct an obvious pricing or listing error.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted and confirmed when we have acknowledged or confirmed the order.

We reserve the right to decline or cancel an order in circumstances including, but not limited to:

Product unavailability;
Incorrect pricing or product information;
Suspected fraudulent or unauthorized transactions;
Inability to deliver to the specified location; or
Other circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy.

7. Cash on Delivery Orders

Where Cash on Delivery ("COD") is available, payment is collected at the time of delivery.

Customers placing COD orders agree to accept and pay for the products ordered when delivered.

If a customer refuses delivery for reasons other than an issue with the product, applicable delivery, return, or collection costs may be charged where permitted and communicated to the customer.

8. Delivery

We deliver products to locations covered by our delivery service.

Delivery times shown on the website are estimates and may vary depending on product availability, destination, logistics, weather, holidays, transportation conditions, or other circumstances beyond our reasonable control.

For large furniture products, delivery may require coordination with the customer regarding access to the delivery location.

The customer is responsible for providing accurate delivery information and ensuring that the delivery location can reasonably accommodate the product.

9. Delivery Access and Installation

Customers are responsible for informing us of any access restrictions that may affect delivery, including:

Narrow entrances;
Staircases;
Lifts or elevators;
Doorway dimensions;
Parking restrictions; or
Other access limitations.

If a product cannot be delivered because reasonable access to the premises is unavailable, additional delivery arrangements or charges may apply.

Where assembly or installation is offered, the applicable service and charges will be communicated separately.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Return requests must be submitted within the timeframe stated in that policy.

Customized or specially made products are subject to the exclusions and conditions stated in the Return & Refund Policy.

Nothing in these Terms is intended to limit any rights available to consumers under applicable law.

11. Manufacturer's Warranty

Where a product is covered by a manufacturer's warranty, the applicable warranty period and warranty details will be stated on the individual product page.

Warranty coverage is subject to the manufacturer's applicable terms and conditions.

The warranty does not replace or reduce any applicable consumer rights or the rights provided under our Return & Refund Policy.

12. Payments

We currently offer the payment methods displayed at checkout.

You agree to provide accurate and complete payment information where required.

We are not responsible for delays or failures caused by a payment provider, bank, or other third-party payment service.

13. Intellectual Property

All content on this website, including but not limited to:

Product photographs;
Product descriptions;
Logos;
Brand names;
Graphics;
Website design;
Text;
Videos; and
Other original content

is owned by or licensed to Touchwood Furniture unless otherwise stated.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment providers, delivery providers, analytics services, advertising platforms, or other technology providers.

Your use of such services may be subject to the applicable third party's terms and policies.

We are not responsible for the independent operation, availability, or policies of third-party services.

15. Accuracy of Customer Information

You are responsible for providing accurate information when placing an order, including your:

Name;
Phone number;
Email address;
Billing information; and
Delivery address.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.

16. Limitation of Liability

To the extent permitted by applicable law, Touchwood Furniture will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by third-party logistics providers, natural events, transportation disruptions, technical failures, or other circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, fire, government restrictions, strikes, transportation disruptions, technical failures, supply-chain disruptions, or other unforeseen events.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this website with the revised effective date.

The Terms applicable to an order will generally be those in effect when the order is placed, subject to applicable law.

19. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes will be subject to the applicable laws and jurisdiction of the relevant courts and authorities, subject to any consumer rights or dispute-resolution rights available under applicable law.

20. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.