Return & Refund Policy

Effective Date: September 2026

At Touchwood Furniture, we want you to be satisfied with your purchase. Please review the following return and refund policy before placing your order.

1. Return Window

Return requests must be submitted within 48 hours of delivery of the product.

Returns requested after 48 hours of delivery may not be accepted, except where a separate warranty or applicable consumer protection right applies.

2. Eligibility for Returns

We accept returns for eligible products, including returns due to change of mind, provided that:

• The return request is submitted within 48 hours of delivery.

• The product is unused and in its original condition.

• The product is returned with its original packaging, accessories, manuals, and other items supplied with the product, where applicable.

• The product has not been damaged, modified, assembled incorrectly, or altered after delivery.

Customized Products

Customized or specially made products are not eligible for return due to change of mind.

Customized products may be returned or otherwise resolved if they are received damaged, defective, or materially different from what was ordered.

3. Damaged, Defective, or Incorrect Products

If a product is delivered damaged, defective, incomplete, or different from the product ordered, please contact us within 48 hours of delivery.

Please provide your order number along with photographs or videos showing the issue. We may request additional information to assess the issue.

Where the issue is confirmed to be due to a manufacturing defect, damage during delivery, or an incorrect product supplied by us, we may, depending on the circumstances:

• Repair the product;

• Replace the product or affected part; or

• Provide a refund.

For furniture requiring assembly, damage caused by incorrect assembly or installation may not be considered a delivery or manufacturing defect.

4. Change-of-Mind Returns

We accept eligible change-of-mind returns when the return request is submitted within 48 hours of delivery and the product meets the return conditions described above.

The customer is responsible for the cost of returning the product for change-of-mind returns.

For large furniture items, return transportation or collection charges may vary depending on the product and delivery location. Any applicable return cost will be communicated to the customer before the return is arranged.

5. Return Process

To request a return, please contact us using the contact details provided on our website.

Please provide:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs or videos, where applicable

Our team will review the request and confirm whether the product is eligible for return.

Please do not send a product back without receiving return instructions from us.

Depending on the product and reason for return, we may arrange collection or provide instructions for returning the product.

6. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the applicable return transportation or collection cost.

For products confirmed to have been delivered damaged, defective, or incorrect, Touchwood Furniture will bear the applicable return or collection cost.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

If the return is approved, the refund will be processed to the original payment method, where applicable.

For Cash on Delivery orders, any approved refund will be processed through an appropriate electronic payment method after the required payment details are provided.

Refunds will normally be processed within 7 business days after the returned product has been received, inspected, and the return has been approved.

The time taken for the refunded amount to appear in the customer's account may vary depending on the customer's bank or payment provider.

For change-of-mind returns, applicable return transportation or collection charges may be deducted from the refund amount where applicable.

8. Exchanges

Eligible products may be exchanged at the discretion of Touchwood Furniture, subject to product availability and the applicable return conditions.

For products that are damaged, defective, or incorrectly supplied, we may provide a repair, replacement, or refund depending on the circumstances.

9. Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched or delivered, the cancellation will be handled under the applicable return policy.

Customized or specially ordered products may not be cancellable once production or procurement has commenced.

10. Contact Us

For return or refund requests, please contact us using the contact details provided on our website.

Please include your order number in all communications.

Touchwood Furniture
Wayanad Road, East Nadakkavu, Kozhikode, Kerala
Phone: 0495 2767788 / 9744755766