Shipping & Delivery Policy

Effective Date: September 2026

At Touchwood Furniture, we currently offer local delivery for products purchased through our website.

1. Delivery Area

We currently provide delivery within a 30 km radius of our showroom in Kozhikode, Kerala.

At this time, we do not offer nationwide delivery or delivery outside our current service area.

If you are unsure whether your location is within our delivery area, please contact us before placing your order.

2. Delivery Time

We aim to deliver orders within 48 hours of order confirmation, subject to product availability and delivery conditions.

The 48-hour timeframe is an estimated delivery timeframe and is not a guaranteed delivery time.

Delivery may take longer due to circumstances including:

• Product availability;

• High order volumes;

• Vehicle availability;

• Weather conditions;

• Traffic or road conditions;

• Holidays or local events;

• Difficulties accessing the delivery location; or

• Other circumstances outside our reasonable control.

If there is a significant delay, we will contact the customer using the contact information provided with the order.

3. Delivery Charges

Applicable delivery charges will be displayed at checkout or communicated to the customer before the order is confirmed.

Where a product or order qualifies for free delivery, this will be clearly indicated on the relevant product page or at checkout.

4. Local Delivery

Orders are delivered using locally available delivery vehicles and transportation services.

Depending on the size and nature of the product, the delivery vehicle used may vary.

The customer may be contacted to coordinate a suitable delivery time.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a working phone number.

Please ensure that someone is available to receive the order at the agreed delivery time.

If delivery cannot be completed because the customer has provided an incorrect address, is unavailable, or reasonable access to the property is not possible, additional delivery arrangements or charges may apply.

6. Access to the Delivery Location

Before placing an order for large furniture, customers should ensure that the product can reasonably be brought into the intended location.

Customers should consider:

• Entrance and doorway dimensions;

• Staircases;

• Lift/elevator dimensions and weight limits;

• Parking and vehicle access;

• Narrow roads or entrances; and

• Other access restrictions.

If a product cannot be delivered to the intended location because of access restrictions that were not communicated to us in advance, we may deliver the product to the nearest reasonably accessible location or arrange an alternative delivery method where possible. Additional charges may apply for special arrangements.

7. Delivery Inspection

Customers are encouraged to inspect the product at the time of delivery.

If the product appears to be damaged, defective, incomplete, or different from the product ordered, please notify us as soon as possible and within 48 hours of delivery in accordance with our Return & Refund Policy.

Photographs or videos may be requested to help us assess the issue.

8. Failed or Refused Delivery

If a customer is unavailable at the agreed delivery time or refuses delivery for reasons unrelated to damage, defect, or an incorrect product, we may need to arrange another delivery attempt.

Additional delivery or transportation charges may apply for subsequent delivery attempts.

Any applicable charges will be communicated to the customer before the additional delivery is arranged.

9. Store Pickup

Customers may also choose store pickup, where available.

Pickup availability and timing will be communicated after the order is confirmed.

Customers collecting an order are responsible for ensuring that their vehicle is suitable for safely transporting the purchased product.

10. Delivery Restrictions

Our current delivery service is limited to locations within 30 km of our showroom in Kozhikode, Kerala.

We reserve the right to decline delivery to locations that cannot reasonably be serviced by our available local transportation options.

11. Contact Us

If you have questions about delivery, please contact us:

Touchwood Furniture
Wayanad Road, East Nadakkavu, Kozhikode, Kerala, India
Phone: 0495 2767788 / 9744755766